Here are some tips:
- Ensure that your e-mail address does NOT include an apostrophe.
- Ensure that you are on the internet.
- If you are coming up to a renewal, ensure that you renew on time, otherwise it means a re-install of the software!
- If you are not the purchaser, ensure that you have an Autodesk Login created by the purchaser. See link below.
- Autodesk's preferred media delivery system is by download.
Single computer installation help link
Autodesk Login account creation link
Contact us at Envisage should you have any queries.